[Malk-a-mite]

http://www.newsbytes.com/news/02/174865.html

Jim Griffin is CEO of Cherry Lane Digital, the online arm of long-time music publishers Cherry Lane Music Group. In 1994, while serving as the technology chief for Geffen Records, Griffin made available the first "legitimate" commercial song for download on the Internet, a tune by Aerosmith. Speaking with Newsbytes this afternoon, Griffin described Greene's speech as "crazy."

"We have to start with the notion that the customer is always right," Griffin said. "If you start with the notion that the customer is always right, you have a better than even chance of getting their money. But if you start out with the notion that they're so wrong that you have to lecture them, then don't be surprised with what ensues."

Said Griffin, "That's exactly what is going on. We think to lecture them about how to use (digital music). It's just a terribly mistaken notion. It's crazy."

Amen Griffen, amen.