I would tend to agree with you. The whole thing seems to be in a world of its own. Like they think that just because 65 million people downloaded FastTracks software with Morpheus labeled on it and it pointed to a Morpheus web site on it they somehow have a hold on them. Just look at how fast people found a new P2P package last week.
This market place is far too dynamic for that to be a reality. Product loyalty simply does not seem to exist in this space. How can there be loyalty to something that was free? This is not a market concept that I know of.
Who is loyal to free beer? Besides wanting it is there a brand you can think of that is free?
Only way you keep a customer is by making them very happy. Morpheus PE is not doing this as far as I can tell in the reviews. Since they killed off the forums there really is no way to judge popular opinion.
V2.0 better be the killer app of P2P or they are toast.
snowman.